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Refund & Return Policy
Last updated September 2026
Damaged or wrong items
If a pack arrives damaged, leaking or is not what you ordered, tell us within 48 hours of delivery with a photo. We'll replace it free or refund the item — your choice.
Food safety
Because spices are food products, we can't accept returns of opened packs that aren't faulty.
Cancellations
You can cancel from your account until the order is packed. After that, call us on +91 8866 911 100 and we'll do our best.
Refund timing
Online payments are refunded to the original method within 5–7 working days of approval. Cash-on-delivery refunds are made by UPI or bank transfer.
Questions? Call +91 8866 911 100 or write to info@homequeenspices.com.